County Clerk Brad Kendall Announces RFP to Upgrade DMV Queuing System

Poughkeepsie, New York:    Dutchess County Clerk Brad Kendall has issued a Request for Proposals (RFP) to upgrade the current Queuing/Ticketing System in the Poughkeepsie and Wappingers DMV offices. The current systems were installed in 2004 and 2005 respectively.

Advances in technology have led to queuing systems that better integrate with online and smartphone applications. While the current systems have served customers well and transformed the DMV experience, they are reaching the end of their useful life.

In 2018, the Dutchess County Department of Motor Vehicles and the County Clerk’s Office conducted more than 400,000 transactions.   Overall license transactions increased 36%. Real ID and Enhanced Driver’s License applications quadrupled. These transactions include a variety of identity verification processes that take longer to complete and have led to longer than usual wait times.  Queuing systems today offer a variety of means to meet current service expectations including appointment scheduling online or by phone, notifications sent via phone, text or email, and real-time information to improve overall customer experience.

Dutchess County Clerk Brad Kendall stated, “Enhancing the delivery of our services through technology translates to a better customer experience and is respectful of our customers time and resources. We look forward to reviewing proposals that continue offering efficient and courteous service to the public.”

The RFP is administered by the county’s Division of Central Services.  Responses are due by 2 p.m. on March 27, 2019. The RFP and additional information are available on the Empire State Purchasing Group’s Regional Bid Notification System at www.empirestatebidsystem.com.  Funding determinant based on approval by the County Legislature.

For more information about Real ID/ Enhanced Driver’s License requirements please go here:

www.dmv.ny.gov/DocumentGuide