Following An Uptick in Complaints, A.G. Schneiderman Urges New Yorkers to Contact His Office

NEW YORK – Attorney General Eric T. Schneiderman today issued a consumer alert, encouraging New Yorkers to contact his office if they experience excessive delivery delays or potential price gouging related to propane delivery. New Yorkers can contact the Attorney General’s hotline at 518-776-2000 or file a complaint online.

“No New Yorkers should have to freeze in this weather, and my office is looking into cases of unacceptable delivery delays and potential price gouging,” said Attorney General Schneiderman. “Any New Yorker being overcharged or left in the cold without propane should contact my office immediately.”

The Attorney General is also urging consumers to investigate the options they have for heating their homes during the cold winter months. Fuel oil and propane prices can vary significantly from supplier to supplier. Prices can also fluctuate dramatically throughout the heating season. Consumers considering entering into fuel oil and propane contracts for the season should make sure they understand all of the terms and conditions in the agreement, including any fees or charges for deliveries, minimum purchase requirements or other conditions.